PRODUCT RETURN POLICY
No returns on made-to-order goods.
No returns on custom features, NO EXCEPTIONS.
If a product is delivered incorrectly, it is the recipients
responsibility to notify TOP within 48 hours. TOP is not
responsible for incorrect or damaged packages and
shipments 48 hours after they have been received.
PRODUCT TESTING PROGRAM
If you believe a unit or component you received
is defective, The Outdoor Plus will gladly test any
component at T.O.P's facility. TOP will cover shipping
back to you.
DEFECTIVE
If an item is found to be defective it will be repaired or
replaced at T.O.P's discretion. TOP will absorb all costs
of outgoing freight and replacement costs if product is
in warranty.
NON-DEFECTIVE
If the product is found to be non-defective it will be
returned to the customer - no credit will be given.
TOP ERROR
If a return is needed due to a mistake on T.O.P's part,
we will issue a RMA and Return Services Label. When
products are received at TOP, credit will be issued for
the products and the outgoing freight on the original
invoice.
CUSTOMER ERROR
If an RMA is asked for and covers current new
products in the original package, we will authorize
the return. The customer is responsible for the
return shipping. When products are received we will
issue credit for the original customer cost less a 25%
restocking charge.
Custom orders do not apply
Given the existence of the coronavirus pandemic, The Outdoor Plus and My Backyard Zone will use their best efforts to manufacture, staff and service to meet the scheduled delivery date(s). However, The Outdoor Plus and My Backyard Zone reserve their right to extend the delivery date/time if The Outdoor Plus is unable to perform or its subcontractors or suppliers fail to perform on time due to illness, supply shortages, or governmental restraints on business, travel, and/or assembly. In the event of such a suspension/delay, The Outdoor Plus and My Backyard Zone shall not be in default for failure to perform and shall not be liable for loss, damage, detention, or delay.