Orders and Returns

Please note: ALL our Ovens are handmade; lead time will vary depending on the model you choose:

Ready Made Oven: Michelangelo, Donatello, Raffallo, Leonardo and Donatello II (8-10 Weeks)
Same Models: DIY KITS (3-4 Weeks)
Giotto: (4-8 Weeks)

Product Guarantee

Polito Wood Fire Ovens located in Melbourne, Australia ensure the quality of the products are investigated to be of the highest quality. The products are guaranteed in material quality and craftsmanship and we offer an ongoing support. 

Any product which is damaged via transport, wear and tear, abuse or misuse does not fall under product guarantee.

Keep note that ALL Our Ovens have a Product Instructions and Operations Manual, as all manufacturers will have a specific policy for a particular product. Polito Wood Fire Ovens, Falci Accessories.

If you have any questions about our guarantee, please e-mail: hello@mybackyardzone.com

Shipping Terms & Condition

• Someone must be home to sign for the delivery or otherwise stated with special instructions
• No delivery to P.O.Boxes or parcel lockers
• Please ensure there is adequate access for the specific delivery requirement, e.g. street access for a pallet jack, no steps and wide opening. 

Order Shipment

We will ensure the information on your order is processed as soon as the order is ready for shipment and your payment has been finalized. We will send you tracking information within 72 hours of your order been scheduled. 

Please contact us on hello@mybackyardzone.com if you haven’t received your tracking information.

Damages

Please inspect your goods on arrival. If there is a sign of any damages please take photos and send them through to hello@mybackyardzone.com, also make a note on the delivery docket when signing. Let us know immediately of any damages.

Damaged items must be reported within 24 hours after receiving them or no claims will be accepted. Images must be provided for assessment. 

Original packaging must be retained for photographing and/or repacking. 

Damaged and faulty goods will be replaced or credited once returned to the factory/warehouse: 24 Tuscan Court, Thomastown VIC 3074.

Replacement items can only be delivered to the original address supplied by the purchasers.

Cancellations & Refunds

Any cancellations of orders prior to shipping need to be notified immediately to void any administration fee.

When your order is shipped (the buyer) is responsible for any return shipping charges. We do not refund shipping.

Refunds will only be provided if the product has not been used and inspected by Polito.

Once we receive your item, we will inspect it and notify you that we have received your returned item. 

We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we offer store credit. We do not offer refunds. A credit, which can be used towards the next order will be issued and is valid for 12 months from the date of issue. No credit on shipping.

Change of Mind

Please choose carefully as refunds are not normally provided where you simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.